AI transformation for government and the public sector
Government
Native puts AI agents into case intake, permits, constituent service and records for public agencies, with staff deciding and every action on record.
Where AI has an impact in government
Permit completeness checks
Every application checked against the checklist on arrival, with the deficiency notice drafted for staff.
Constituent service
Calls, chats and emails answered from published policy, in many languages, at any hour.
Case intake
Documents read and case files assembled before a caseworker opens them.
Public records requests
Responsive records found and redactions proposed, with each exemption cited for review.
- Inspection scheduling
- Benefits and licensing questions
- Policy and code search
- Meeting records
Native helps public agencies put AI agents into case intake, permitting, constituent service and records work, with staff making every decision and every action on record. The first workflow is usually live within weeks, scoped to fit how the agency buys and the rules it already follows.
Case study · A county permitting office
A county permitting office stopped returning incomplete applications weeks after they arrived.
Native helped a county permitting office put an agent on every building permit application as it came in. Applicants now hear within a day what is missing, and plan reviewers start with complete files.
The challenge
Roughly half of the applications reached a plan reviewer with something missing. The reviewer found the gap, sent the file back and the applicant resubmitted, and each round added weeks for residents and contractors.What we built
- An agent that checks each application against the county's published checklist the day it arrives and drafts the deficiency notice for staff to send.
- A plain-language answer service for applicants, grounded in the county's own permit guides.
- A record of every check and notice, kept in the county's permitting system for audit and public records purposes.
The result
Applicants fixed problems before review instead of after it, reviewers spent their time on plans rather than paperwork, and residents got permits sooner.Frequently asked questions
How is AI used in government?
Mostly in the rules-based work around public services: checking applications for completeness, answering constituent questions from published policy, preparing case files and processing records requests. Staff make every determination.
Can a government agency use AI agents safely?
Yes, when they run in the agency's own accounts, meet its security and accessibility requirements, see only the data each task needs and log every action, with people deciding anything that affects a resident.
How do public agencies buy AI services?
Often by starting with a small, well-defined pilot that fits an existing purchasing route, then moving to a formal procurement once the pilot has shown results. The first piece of work should be scoped to fit the agency's process.
Will AI make decisions about benefits or permits?
It should not. Agents check, prepare and draft; staff decide, and the reasoning behind each recommendation is on record for review.
Where should a public agency start with AI?
Usually with application completeness checks or constituent questions. Both are high volume, follow published rules and show their impact within weeks.
